We’re here to help
At Liberty, we have a proud history of providing free-thinking finance that Kiwis can depend on – through the good times and the bad.
As the coronavirus pandemic (COVID-19) continues to unfold, we’re keeping a close eye on developments and putting our people first.
Your safety and financial wellbeing is our top priority, and we’re here to help you weather the storm. Some options to help you during this time may include:
- Waiving loan fees or charges
- Deferring scheduled loan repayments
- Restructuring existing loans free of associated costs
Visit our frequently asked questions to learn more about the assistance available and other resources that could help.
Stay in touch
Although we may be working remotely and have adopted new working practices, we remain dedicated to helping more customers get financial.
We understand that each customer will have different needs and our team is ready to provide support. The best way to discuss your individual circumstances is by calling your adviser in the first instance. Our contact centre number is 0800 003 391, however we are currently experiencing a high volume of calls, please be patient with us at this time. Alternatively, you can email us at firstname.lastname@example.org.
Putting people first
We recognise that we have a responsibility not only to our customers, but also to our team members to ensure they can continue in their work in a safe and healthy environment. Now at New Zealand COVID-19 Alert Level 1, our Liberty team are back in the office. Please be assured that we will continue to support you during this time.
If you’ve been affected, you may be able claim financial support from the government. Check if you’re eligible to claim here.