Dispute Resolution

At Liberty customer satisfaction is one of our primary objectives. So if you’re not happy with our service or have a suggestion for how we can do things better, we want to hear from you.

Contact our team

You can call us on 0800 003 391 Monday to Friday, 8.30am – 5.30pm or email us at resolutions@libfin.co.nz. Alternatively, you can fill in your details on the left and we will respond as soon as possible.

Making a complaint

When you make a complaint to us we will take time to understand the issues, and do everything that we can to fix them. In most cases we can resolve the issues on the spot but, if this isn’t possible, we will acknowledge your complaint in writing and let you know how long we expect it will take to provide you with our response.

Dispute resolution

If you are not satisfied with the steps we take to resolve your issue or complaint or with the result of our investigation, you can seek assistance from the independent external dispute resolution service, which is provided by the Financial Services Complaints Limited (FSCL). Further details can be found on their website www.fscl.org.nz.

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