We value your privacy and are committed to ensuring your personal information remains confidential.
The statement below is a summary of the policies employed by Liberty Financial.
If you contact Liberty Financial, we will keep a record of that communication either electronically or in hard copy. When you make an enquiry through our website, we will collect your name and contact details. If you apply for financial services, we will collect the information necessary for your application. When you apply for credit, we will collect employment, financial and lifestyle information from you. We may also share information about you with credit reporting agencies that relates to your creditworthiness.
The law sometimes requires us to collect your information. For example, if you apply for financial services, we may need to collect your personal information under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 to prove your identity and confirm your tax residency status under tax legislation.
If you provide your details when downloading one of our online guides or completing any form on the Liberty Financial website, we will enter your information into our marketing database. We will use this information to contact you about our services – directly in the case of a term deposit investment and via an accredited broker in relation to our credit products. You can choose to opt-out of receiving marketing communications from us by clicking on the ‘unsubscribe’ link in our email communication to you.
We may also use information you provide via our surveys and competitions for research and marketing purposes. If you do not provide the information requested, we may not be able to assist you with your enquiry or provide our products and services.
Liberty Financial will not disclose any of your personally identifiable information except with your permission or to companies related to or providing services to Liberty Financial, or when we are legally required to under New Zealand law.
You may access the personal information Liberty Financial holds on you by contacting us via mail, phone or email, please refer to the "How to contact us" section below. Your information can be updated, corrected and in some cases deleted at your request at any time. The Privacy Act 2020 places some limits on these rights.
We take steps to protect personal information from misuse, interference, loss and unauthorised access. These steps include physical security, such as locks and access control to our premises, and computer security – including requiring passwords and other security measures for accessing our systems and databases. We also have information security policies that our staff and business partners must follow.
You can help us keep your information secure by ensuring any password you use to access our systems is kept strictly confidential and by logging off when you finish using a shared computer. We will not be responsible for any access or change made to your personal information occurring as a result of you disclosing your password to a third party or through any unauthorised access.
We will not retain your personal information for longer than is required for the purposes for which the information may lawfully be used or for the purpose of discharging our obligations under relevant applicable legislation.
We’re committed to providing our customers with great service. So, if our service doesn't meet your expectations, we want to know.
In most cases, we can resolve your complaint on the spot. If this is not possible, we will send you a letter to acknowledge your complaint and let you know when we expect to provide a resolution.
If you are not satisfied with our response or with the result of our investigation, you can seek assistance from an independent external dispute resolution service. This is provided by the Office of the Privacy Commissioner (OPC).
Attn: Privacy Officer
Updated: 23 May 2023